Privacy Policy
Effective Date: 04/01/1985
Last Updated: 03-23-2026
At Britton and Britton Insurance Services, we respect your privacy and work hard to protect the personal information you share with us. This policy explains what information we collect, how we use it, who we share it with, and your choices when you use our website, request a quote, contact our office, or communicate with us by phone, email, or text message. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information you choose to provide to us and information needed to respond to your request, prepare insurance quotes, service policies, or communicate with you.
- name
- address
- mailing address
- phone number
- email address
- date of birth
- driver information
- vehicle information
- property information
- business information
- prior insurance information,
- consumer reports
- claims history or loss information
- coverage interests and preferences
- information you provide in quote forms, contact forms, emails, phone calls, or text messages
- technical website information such as IP address, browser type, device information, and general website usage data
2. Why We Collect Information
We collect and use your information to prepare and present insurance quotes you request, compare coverage and pricing among insurance companies, help you apply for coverage, verify eligibility, communicate with you about quotes and policies, maintain agency records, improve our services, and comply with legal or regulatory requirements.
We collect the information reasonably necessary to process your requested quote and service your insurance needs.
3. We Do Not Sell Your Personal Information
We do not sell your personal information. We do not sell, rent, trade, or lease your personal information or customer lists to third parties for their own marketing purposes.
4. When We May Share Information
We may share your information only as reasonably necessary to operate our agency and assist with your insurance transaction.
- insurance carriers, wholesalers, brokers, MGAs, and underwriting partners
- comparative rating platforms and quote technology vendors
- payment processors
- customer relationship management systems and communications providers
- website hosting, analytics, and security vendors
- legal, tax, compliance, or professional advisors
- government agencies, regulators, courts, or law enforcement when required by law
- successor entities in the event of a merger, purchase, sale, or transfer of business assets
5. Text Messaging and SMS Consent
If you opt in or provide your mobile number you agree that Britton and Britton Insurance Services and affiliated insurance carriers may send you text messages related to your insurance inquiry, requested quote, application, policy servicing, customer care, appointment reminders, or other account related communications. If you separately opt in to marketing messages, we may also send promotional or marketing texts.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent is not a condition of purchase.
SMS consent is not sold to third parties or affiliates for their own marketing purposes.
6. Email Communications
If you provide your email address, you agree that we may email you regarding your quote request, policy information, renewals, service updates, requested documents, billing notices, claim related assistance, and other communications related to your relationship with our agency.
If you choose to sign up for marketing emails, you may unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.
7. Cookies and Website Analytics
Our website may use cookies, pixels, analytics tools, server logs, and similar technologies to understand how visitors use our site, improve website performance, help secure the site, and measure traffic and engagement.
You may be able to control cookies through your browser settings, but some website features may not work properly if cookies are disabled.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. No method of transmission over the Internet or method of electronic storage is guaranteed to be completely secure, but we take privacy and security seriously.
9. Data Retention
We retain information for as long as reasonably necessary to respond to your request, provide quotes and policy service, comply with carrier and legal obligations, resolve disputes, and enforce our agreements.
10. Third Party Links
Our website may contain links to third party websites, including insurance carrier websites or other service providers. We are not responsible for the privacy or security practices of third party websites. Please review their policies separately.
11. Children’s Privacy
Our website is not directed to children under 15, and we do not knowingly collect personal information from children through the website.
12. Your Choices
You may contact us to ask what information we may have about you, request corrections to inaccurate information, opt out of marketing emails, opt out of text messages by replying STOP, or ask questions about our privacy practices. Some rights may be limited by legal, regulatory, underwriting, fraud prevention, or record retention requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revised version will be posted on this page with an updated effective date.
14. Payment
We no longer accept cash, cashier checks or money orders. Our insurance partners and carriers invoice you directly for your premium. If you deliver, send, or mail monies to our local office it could delay receipt of payment to the insurance company or broker and may result in interruption of coverage.
15. Contact Us
Your local personal insurance agent is available during office hours. If we are on the other phone line assisting a client, simply leave a message. Our goal is to return your call before we leave the office each day. Most of our insurance partners offer 24/7 365 day live human assistance even if we are on the other phone line or after office hours. Please review your policy for support phone numbers. For your convenience, common carrier support numbers are listed on our website and can be dialed from our phone menu 512-469-0693. Britton and Britton Insurance Services, 2028 E Ben White Blvd 240-4057, Austin TX 78741